Refund policy

 

Returns & Refunds Policy 

 

1. Made-to-Order Products

Every product in our store is created on demand when you place an order. That means we don’t stock inventory—and we can’t “reshelve” returned items. For this reason, all sales are final except in cases of manufacturing defects, print errors, or items damaged in transit.


2. Defective, Damaged, or Misprinted Items (What is covered)

If your item arrives with a printing issue, damage, or any quality problem:

  1. Contact us within 30 days of delivery.

  2. Include your order number, description of the issue, and clear photos of the problem and the packaging (if damaged in transit).

  3. Once verified, we will reprint and reship the item at no cost or issue a refund/credit—your choice.

We stand behind the quality of our products. If we (or our production partner) made a mistake, we’ll make it right.

 

3. What’s Not Covered (All Sales Final)

We are not able to accept returns or provide refunds for:

  • Wrong size ordered / fit issues.

  • Change of mind / no longer wanted.

  • Buyer’s remorse (style, color preference, etc.).

  • Incorrect personalization details submitted by the customer (if applicable).

Please refer to the size guide on each product page before placing your order. If you’re between sizes, we generally recommend sizing up for a looser fit (apparel varies by brand).

4. Order Not Received / Lost in Transit

If tracking shows delivered but you didn’t receive the package:

  • Double-check the shipping address used at checkout.

  • Look around entrances / with neighbors / building office.

  • If still missing, contact us within 7 days of the delivery scan.

If the carrier confirms a lost package (never delivered), we’ll work with you to ship a replacement.

5. Address Issues / Returned-to-Sender

If an order is returned to sender due to an incorrect or undeliverable address, we can reship it once you confirm the correct address; additional shipping charges will apply. (Because items are printed to order, refunds are not available for address errors.)

6. Timing

Please report all defects or shipping issues within 30 days of the marked delivery date (or the estimated delivery window if tracking is unavailable). Claims submitted after that window may not be eligible for replacement.

7. International Orders

International shipments may incur customs delays. If an international order is refused or returned due to unpaid duties or local delivery issues, we’re unable to issue a refund. We can reship once returned, with additional shipping billed.

8. Optional One-Time Courtesy (Use if you want flexibility)

We want you to love your gear. While we don’t accept general returns, email us if you have a sizing issue on your first order—we may be able to offer a discounted re-order or store credit as a courtesy (subject to approval; limit one per customer).


Note: Courtesy resolutions are not guaranteed and are evaluated case-by-case.

9. How to Report an Issue

 

Please use the "Contact" section of the site 

Subject: Order #[number] – Issue

Include: photos, description, shipping packaging, and whether you prefer a replacement or refund (when eligible).

 

Thank you and we truly appreciate your business and your understanding about our policies as we get our business off the ground and operate it lean and mean in order to provide you with our high quality products.